Unacknowledge a message

Unacknowledge messages when you want to return them to the active messages browser for further investigation. Unacknowledging a message removes it from the acknowledged messages browser and returns it to the active messages browser.

You might revisit acknowledged messages to:

• Read message annotations.
• Use the acknowledged messages browser as a resource for solving problems.

To unacknowledge a message

1. In the console tree, select the node or service you are interested in to display only those messages in the details pane.
2. From the console tree, right-click to open the shortcut menu.
3. Select Acknowledged to open the acknowledged messages browser in the details pane.
4. In the details pane, select the message you want to unacknowledge. Right-click to display the shortcut menu.
5. Select Unacknowledge. The message you unacknowledged is removed from the history database and returned to the active messages browser.