View general message properties

Use the General tab in the Message Properties dialog box to view details about a selected message. Properties are read-only, with the exception of status. You can change severity from this tab.

• ID: The unique identifier for this message.
• Dropdown list and status icon: The list allows you to change the severity of the selected message. The icon indicates the severity of the selected message.
• Time First Created on Node: The date and time the message was generated on the agent system. This time always displays using the time zone of the agent at creation time (for example, 11:30 (CET/winter). This means that this time always displays in this fixed time zone.
• Time First Received on Server: The date and time the message was received on the server.
• Number of Duplicates: The number of duplicates for the selected message.
• Time Last Received on Server: The date and time the message was received on the server. This time always displays using the current time zone of the HPOM for Windows server (for example, 02:30 (PST/winter). This means that the time zone in which this time displays may change if the HPOM server time zone changes (for daylight savings time, for example). During daylight savings time, the Time from the example would be recalculated to 03:30 (PST/summer).
• Sender: The name of the management server that forwarded the message to this management server.
• Origin: The name of the management server that originally received this message, and then forwarded it to one or more other management servers.
• Primary Node Name: The name of the node generating the message, if any.
• Service Id: Uniquely identifies a service and maps messages to that service. All messages contributing to the severity calculation of this service contain this service's Service ID as a message attribute.
• Message Group: The name of the group this message was assigned to by the administrator.
• Message Type: Shows the subgroup a message has been assigned to (for example, to show the occurrence of a specific problem).
• Message Key: The identifier assigned to all messages produced by a particular policy rule. The same message key might be assigned to messages produced by different rules in different policies.
• Acknowledge Message with Message Key: A message key that this message searches for. This message has acknowledged any messages with this message key that were in the active messages browser when this message was received.
• Policy: The name of the policy originating the message.
• Policy Type: The policy type the originating policy belongs to.
• Application: The name of the application generating the message, if any.
• Object: The name of the object generating the message (for example, CPU).
• Unmatched: If checked, this check box indicates that the message does not match any known conditions and does not belong to any policy type.

To view general message properties

1. From the details pane, select a message and right-click to open the shortcut menu.
2. Select Properties to open the Message Browser dialog box. The General tab displays by default.
3. If desired, change the severity of the selected message.
4. When you finish looking at this tab, you can select another tab to view more details about the message you selected.
5. Click OK to close this dialog box.
6. Click Cancel to close this dialog box without saving your changes.