View and edit message annotations

Annotations are short notes that summarize the actions taken to resolve problems and can be used by others to resolve similar situations. You can add annotations to a message at any time and can review existing annotations using the Annotations tab in the Message Properties dialog box.

Messages that have annotations associated with them display an X in the N column of the message browser.

To create, edit, and delete annotations

1. In the active messages browser, select a message.
2. Right-click to open the shortcut menu.
3. Select Properties to open the Message Properties dialog box and click the Annotations tab. You can also open the Annotations tab directly from the shortcut menu.
4. Annotations associated with the selected message are listed in order of their creation. The text of the annotation appears in the Text box and can be edited. Select an annotation from the list to see its complete text in the Text box.
5. To create a new annotation, click New... to open the New Annotation dialog box.
6. Enter your comments and click OK. The annotation appears in the Text box in the Annotations tab of the Message Properties dialog box. You can edit your annotation now or at a later date by selecting the message on the Annotations tab and clicking Edit. This displays a text box containing your message, which can be edited.
7. Click OK to save the annotation and close this dialog box. The annotation count is incremented in the message browser.
8. To delete an annotation, select it and click Delete. The annotation is removed from the message in the active messages browser.

   NOTE:
   Annotations added by the system as a result of an automatic action specified by a policy cannot be deleted. If you try to delete a SYSTEM annotation, a message displays telling you that the delete operation failed.

9. Click Cancel to close this dialog box without saving your annotation.