Annotate a message

Why annotate a message?

To annotate a message

1. In the details pane, select the message you want to annotate.
2. Right-click to open the shortcut menu.
3. Select Annotations to open the Annotations tab of the Message Properties dialog box. Existing annotations for the selected message are listed here, along with the originator of the annotation and the time it was created.
4. To create an annotation, click New to open the New Annotation dialog box.
5. Enter your comments and click OK. The annotation appears in the Text box in the Annotations tab of the Message Properties dialog box.
6. Click OK to save the annotation. The annotation count is incremented in the message browser.
7. Click Cancel to close the dialog box without saving your annotation.
8. To delete an annotation, click Delete. The annotation is removed from the message in the active messages browser.

   NOTE:
   Annotations added by the system as a result of an automatic action specified by a policy cannot be deleted. If you try to delete a SYSTEM annotation, a message displays telling you that the delete operation failed.