The following issues might be encountered when attempting to install Linux PSPs. The issues are in bold and their resolutions follow.
If your issue is not listed in this section, you can find additional advisories related to the PSP for Linux by performing a search on the HP website using the following keywords:
+ProLiant +advisory +note +linux|psp -"software and drivers" -download
If any of the components chosen for installation fail the installation, a reboot does not occur. This enables the administrator to examine a server to determine and resolve a software installation failure before activating any changes.
No supported Bundle XML files were found.
Either the BP00xxxx.xml file is missing for the operating system that you have installed, or the version of Linux installed is not supported by any current Linux PSP.
If the BP00xxxx.xml file is missing, download the complete Linux PSP again from the software and drivers website.
IMPORTANT: All components that make up a PSP must be present in the same directory as the Support Pack File.
Yes, this is normal. Each storage driver reconnects the driver to the base kernel and adds a new entry in the LILO or GRUB tables that appear at boot. To ensure that you get the kernel with the latest drivers, select the last entry in the table.
On some 800 x 600 display resolutions, the Install and Exit buttons might be hidden beneath the user panel. To view the Install and Exit buttons, hide the user panel or minimize it to one side of the screen. HP recommends running the LDU in 1024 x 768 or higher resolution.
The build tools necessary to complete the build from kernel source are not located on the server where the LDU is deploying. To build from source RPMs, the following RPMs must be installed on the server where the LDU is deploying software:
The LDU installs these drivers but does not configure them because the LDU cannot determine all the information needed to properly configure the NIC drivers during installation. To configure these drivers, use the operating system-specific tools provided in the supported Linux distributions.
Some RPM components provided by the LDU contain prebuilt binaries for the specific errata kernels that they support. If a new prebuilt binary is not available for an erratum kernel, the LDU prevents the installation of the component. Upgraded RPM components that support newer errata kernels are included in the Linux PSPs as soon as they are made available. If support for an erratum kernel is not available, then you must choose to use an erratum kernel that enables the RPM component to install, or to use alternative hardware that provides support for the erratum kernel that you want to use.
Error 8 means that the Linux PSP found more than one bundle XML file that provides support for the installed distribution of Linux. The Linux PSP requires that a unique bundle XML file is located to install its contents. When more than one bundle XML file is located, the Linux PSP does not know which file to use, so it exits with the Error 8 message. To resolve this error, copy each version of the Linux PSP to a different directory. This issue will be resolved in a future version of the Linux PSP.
NOTE: This error message is no longer valid as of PSP 7.10. PSP 7.10 and later prompt you for the version to be installed if more than one supported bundle XML file is found, as long as you install in GUI or "no graphical user interface" mode. Silent mode will still fail in PSP 7.10 and later if multiple supported bundle XML files are found in one directory.
A required library RPM, compat-libstdc++, necessary to complete installation of the Compaq Storage Agents for Linux component is not present.
Some RPM components, including cpqacuxe and cmastor, require the C++ compatibility libraries to function properly. Red Hat Enterprise Linux 3 does not install this library by default. Starting with the release of HP SmartStart 7.10, this library is included in the Linux PSP for Red Hat Enterprise Linux 3 to ensure that HP value-add software can be installed on all Red Hat Enterprise Linux 3 servers.
If you want to install the compatibility library manually, use Red Hat Enterprise Linux 3 CD 3 and install compat-libstdc++-7.3-2.96.122.i386.rpm.