Support information

HP iLO Advanced Pack and HP iLO Advanced Pack for Blade System included with Insight Control suites and iLO Power Management Pack include one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for help in resolving software implementation or operations problems. The service also provides access to software updates and reference manuals either in electronic form or on physical media as they are made available from HP.

HP offers product support and product updates to HP iLO Advanced and HP iLO Advanced Pack for Blade System customers in two ways:

• When purchased as individual licenses, you receive startup technical software support at no additional charge by calling HP Support up to 90 days from the date of purchase. Phone support is offered, assisting you with installation, setup, and questions pertaining to the canned scripts and their respective usages. HP worldwide numbers for Support are available on the HP website. You can purchase updates separately at your discretion.
• When HP iLO Advanced Pack and HP iLO Advanced Pack for Blade System are obtained with the purchase of an Insight Control suite and iLO Power Management Pack, licenses include one year of 24 x 7 HP Software Technical Support and Update Service.

  With the bundled Technical Support and Update Service, HP iLO Advanced Pack and HP iLO Advanced Pack for Blade System customers benefit from expedited problem resolution, and proactive notification and delivery of iLO Advanced and iLO Select software updates. For more information, go to the HP website, select your product, and review the Quickspecs.

  To activate your HP Software Technical Support and Update Service for iLO Advanced and iLO Select, you must register your software purchase through the HP website. Failure to register your service jeopardizes service fulfillment.

  Your Service Agreement Identifier (SAID) is delivered to you after registration. After you receive your SAID, you can go to the Software Update Manager (SUM) web page to view your contract and choose electronic delivery (in addition to standard media-based updates). For more information about this service, see the HP website.

HP also offers a number of additional software support services. Many are provided at no additional charge.

• Startup technical software support—Phone support is available to help you with basic installation, setup, and usage questions. This support is provided by the knowledgeable HP Insight Control Management and Systems Insight Manager specialists' team and is available at no additional charge up to 90 days from the date of purchase of your server. For support in the US, call
• 1-800-HP-INVENT (1-800-474-6836). (When prompted, say "Insight Manager, P2P, or SMP.") HP worldwide support numbers are available at the HP website.
• Join the discussion—The HP Support Forum is a community-based, user-supported tool designed so that HP customers can discuss HP products. To discuss Insight Control and Insight Essentials software, click Management Software and System Tools.
• Software and Drivers download pages—These pages provide the latest software and drivers for your ProLiant products.
• Management Security—HP is proactive in its approach to the quality and security of all its management software. Be sure to check this website often for the latest downloadable security updates.
• Obtain the latest SmartStart—You can download the SmartStart, Management, and Firmware CDs by following a simple registration process from the SmartStart website. To receive physical kits with each release, you can order single release kits from the SmartStart website. To receive proactive notification when SmartStart releases are available, subscribe to Subscriber's Choice.