Server information you need

Before contacting HP technical support, collect the following information:

• Explanation of the issue, the first occurrence, and frequency
• Any changes in hardware or software configuration before the issue surfaced
• Third-party hardware information:
  • Product name, model, and version
  • Company name
• Specific hardware configuration:
  • Product name, model, and serial number
  • Number of processors and speed
  • Number of DIMMs and their size and speed
  • List of controllers and NICs
  • List of connected peripheral devices
  • List of any other optional HP or Compaq hardware
  • Network configuration
• Specific software information:
  • Operating system information
  • List of third-party, HP, and Compaq software installed
  • PCAnywhere information, if installed
  • Verification of latest drivers installed
  • Verification of latest ROM/BIOS
  • Verification of latest firmware on array controllers and drives
• Results from attempts to clear NVRAM