Restoring files by using the Desktop Agent

You can use the Desktop Agent to restore files to the original or an alternate directory if your profile allows it. If a Desktop Agent user has more than one desktop computer running DLO, files can be selected from all available backups on each of the user's desktops. However, those files can only be restored to the current desktop computer.

See About using DLO to back up Outlook PST files incrementally.

See About restoring Microsoft Outlook Personal Folder files.

If you customize NTFS permissions or directory attributes, such as compression or encryption for files or folders, you must reapply these settings after restoration.

If you disconnect from the network while the Desktop Agent is running, you may encounter a slow response when browsing the Restore view. On the Tasks menu, select Refresh to fix this problem.

DLO does not restore a file to its original location if the file is in use by another application.

If DLO encounters a file that is in use, you can do one of the following tasks to restore the file:

Schedule a time to restore the file. The file is restored after the computer restarts. You are not notified when the file is restored.
Log on to the desktop computer with an administrative account. Then, run a restore job to overwrite the locked file and restore it.
Close the file in the other application.
Restore the file to an alternate location.

To restore files

In the Tasks bar, under Views, click Restore.

In Show, select one of the following revision display options:

All revisions	All file revisions are displayed and available as restore selections.
Latest revision	Only the latest file revision is displayed and available as a restore selection.
Revisions modified on or after	If selected, enter a date and time after which revisions will be displayed and available as restore selections, then click OK.

Select the items you want to restore.

In some cases the Restore Search view may contain duplicate entries for the same file. If this occurs, you can select either file to restore and receive the same outcome.

When you delete a file, the backup files are retained until the file grooming process deletes them. If an original file has been deleted, but backup files are still available, the icon for the file in the restore view includes a red X to indicate the deletion of the original file.

See About file grooming in DLO.
Click Restore.

Select the appropriate options as follows, and then click OK:

Restore to the original folders on this computer	Select this option to restore files and folders to their original location.
Redirect the restore to an alternate folder on this computer	Select this option to restore files and folders to an alternate folder on the same computer.
Preserve folder structure	Select this option to restore the data with its original directory structure. If you clear this option, all data (including the data in subdirectories) is restored to the path you specify.
If file already exists	Select one of the following: Do not overwrite Prompt Overwrite
Restore deleted files	Select this option if you want to restore files even though the source file has been deleted.
Preserve security attributes on restored files	Select Preserve security attributes on restored files to preserve security information in restored files. You may need to uncheck this box to successfully restore a file if the source file security conflicts with the destination security. Unchecking this option causes the security information to be removed from the restored file.