Viewing a device's general properties

The Device Properties General tab provides information about a device. Most of this information is for viewing only; however, you can rename your device from this tabbed page by typing the new name in the Name field.

To view a device's general properties

  1. On the navigation bar, click Devices.

  2. Expand the server icon, click Stand-alone Drives, or if the drive is attached to a robotic library, click Robotic Libraries.

  3. Select the device for which you want to view properties.

  4. Under General Tasks in the task pane, select Properties, and then on the Drive Properties dialog box, click General.

    The General tab for device properties provides the following information:


    Name of the device. You can also rename the device by typing a new name in this field.


    The following statuses are available:

    • Pause. Select this check box to pause the device, and then click OK.

    • Enable. Select this check box in order for Backup Exec to use this device. Clear this check box to disable the device, and allow it to be available for other applications. If the box is clear, the device is disabled, and cannot be used by Backup Exec. After changing the option, click OK.

    • Online. If the device is online, the check box appears dimmed, with a check mark. If the device is offline, the check box is available, with no check mark. To bring the device online, check Online. No operations are allowed on the device until it is online again.

    The device is displayed as offline if the following occurs:

    • The device was turned off after Backup Exec was started.

    • The device was being used by another application (such as a Windows backup utility) when Backup Exec was started.

    • The device is removed from the computer.

    • A tape drive failure occurred.

    • A tape is stuck in the drive.

    The firmware of the device was updated; Backup Exec will behave as if the device with its old name or identity no longer exists.

    To bring the device online, try the following:

    • Check to make sure the device has power and that cables are properly attached. Turn the device on and reboot the server, or stop and restart the Backup Exec services.

    • Stop the utility that is using the device, and then reboot the server, or stop and restart the Backup Exec services.

      To restart the Backup Exec services:

      For Windows 2000, Windows XP, and Windows Server 2003, go to Computer Management > System Tools > Services > Applications.

    • If the device firmware has changed, delete the device and restart Backup Exec services. After the device appears with its new firmware identity, retarget all jobs that were using the old device name to the new device name.


    Name of the vendor of the drive.

    Product ID

    Product ID from the SCSI Inquiry string.


    Version of the firmware used in the device.

    Drive type

    Media and memory specifications of the device.

    Media type

    If the device is a stand-alone drive, the media type used in this drive type is displayed.

    Date in service

    Date this device was first detected by this installation of Backup Exec.

    Serial number

    Serial number of the drive.

More Information

Viewing storage device properties

Renaming a backup-to-disk file