Viewing alert properties

Alert properties provide detailed information about each alert. In addition to the alert properties information, you can view category properties. If the alert is in the alert history, you can view response information.

To view alert properties

  1. On the navigation bar, click Alerts.

  2. Click the Active Alerts or Alert History tab.

  3. Select the alert from either the Active Alerts or Alert History pane.

  4. Under General Tasks in the task pane, click Properties.

    The Alert Properties dialog box provides the following items:


    The title of the alert.


    The severity of the alert. The type helps you determine how quickly you want to respond.

    Following are the alert types:

    • Errors

    • Warnings

    • Information

    • Attention Required


    The name of the media server on which the alert occurred.


    The name of the device on which the alert occurred.

    Job Name

    The name of the job associated with the alert.

    Time alert received

    The date and time the alert occurred.


    The cause of the alert.

    Alerts can originate from one of the following sources:

    • System

    • Job

    • Media

    • Device

    SNMP trap Identification

    The SNMP message from Backup Exec regarding status and error conditions. SNMP must be installed to view this message.


    The alert is activated or disabled.

    Send notifications

    Notifications are enabled or cleared for the alert. Recipients must be configured in order to use this option.

    Send SNMP notifications

    SNMP notifications are enabled or cleared for the alert. SNMP must be installed to use this option.

    Record in event log

    The alert is entered into the Windows Event Viewer. The Windows Event log displays all the property information for the alert.

    If a link appears in the Windows Event log you can search the Symantec Technical Support web site for information about the Event ID.

    Event ID

    The alert's ID in the Windows Event Viewer.

    Automatically clear after x days/hours/minutes

    The length of time the alert remains active before it is moved to the Alert history.

    For attention required alerts, you can set a default response. For more information, see the documentation for Backup Exec Utility.

    Respond with

    This option is available only for the Media Overwrite and Media Insert alert categories. The response Backup Exec automatically sends.

    Include job log

    Sends the job log to the recipient configured for notification. This option can only be used for recipients that are configured for email or printer notification.

    User who responded

    The user ID that responded to the alert.

    Response machine

    The name of the computer from which the user responded.

    Time user responded

    The date and time the user responded to the alert.

    User response

    The response the user entered for the alert.

  5. After you view the alert properties, click OK.

More Information

Configuring alert category properties

Configuring recipients

About SNMP notification