If problems occur with the Storage Provisioning Option or with storage array hardware, ensure the following:

• The operating system is supported. If the media server runs Windows Server 2003 R2, ensure that Service Pack 2 or the Microsoft Storage Manager for SANs management tool is installed.

• The vendor storage array and the vendor hardware provider are supported.

  You can find a list of compatible devices at the following URL:

  http://entsupport.symantec.com/umi/v-269-2

• The storage array has power and is turned on.

• All lights and indicators on the storage array appear normal.

• The storage array is properly zoned if it is on a SAN.

• The cables are plugged into the correct ports.

• The Microsoft DiskRAID command line tool or the Microsoft Storage Manager for SANs management tool can detect and exercise the storage array hardware.

• The Disk Manager can detect the unmasked virtual disks.

• The scan operation has run to detect new virtual disks.