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Before you run the IDR Preparation Wizard, run a full backup of the hard drive before creating the boot and recovery media (unless you are creating a bootable tape image).
When running full backups for IDR preparation, do the following:
Make sure that volumes (C, D, etc.) have been backed up. The *.dr files are not created or updated if only individual directories are backed up.
For Windows Server 2003/Vista/Server 2008, back up Shadow Copy components.
If utility partitions are present on the computer, select them for backup.
See About the Computer Name node in the backup selections list.
Do not include or exclude files from the backup using the Advanced File Selection feature.
Ensure that if the computer is a remote computer, a compatible version of the Remote Agent has been installed on it. To determine if the Remote Agent is installed on a remote computer, from Windows Explorer, right-click the remote server and then from the shortcut menu, click Properties. The status of the Remote Agent, if installed, appears.
If you install Backup Exec into an existing SQL instance, Symantec recommends that you periodically back up the SQL system databases using the optional SQL Agent.