Recovering data for a single user without using DLO Emergency Restore

If the Recovery Password was not established or has been lost, you must restore the media server and the file server to a single point in time before the user was deleted. Then, you can restore the data for the deleted user.

To recover data from a single user without using DLO Emergency Restore

  1. Take both the File Server and media server offline

  2. Back up both the File Server and media server.

    Ensure that the backup includes the DLO configuration database and the all user data. This backup is used to restore DLO back to its current state after the data is recovered. If any DLO data is not backed up it may be impossible to return to the current state.

  3. Restore the user data to the File Server.

    If possible, restore just the data for the user being restored. If unsure, the entire volume on the File Server can be restored, provided that precaution was taken in step 2 to ensure that the entire volume was backed up.

  4. Restore the configuration database to the media server.

    The default database path is C:\Program Files\Symantec\Backup Exec\Data.

  5. Restart the media server.

  6. Use the DLO Administration Console to restore the user's data. Select "Restore to an alternate computer" and restore the data to a temporary location.

  7. Restore both the File Server and media server back to the most recent state.