Troubleshooting the Remote Media Agent

If you have trouble with the Remote Media Agent, review the following questions.

Table: Questions related to the Remote Media Agent

Question	Answer
The Remote Media Agent does not detect my attached device. What should I do?	First, ensure that Backup Exec for Windows Servers and the Remote Media Agent support your device. You can find a list of compatible devices at the following URL: http://entsupport.symantec.com/umi/V-269-2 If your device is listed on the Hardware Compatibility List, ensure that the operating system detects the device, and that the device is listed in /proc/scsi/scsi. If the operating system can detect the device, ensure that the device is listed in /etc/VRTSralus/Tildbg.txt. If the device is not listed, you must run modprobe sg from the command line to load the scsi generic device drivers.
My Backup Exec media server does not display the devices that are attached to my Remote Media Agent. What should I do?	Ensure that the Remote Media Agent is running.
Why don't my remote devices appear in the All Devices drive pool?	By default, Backup Exec does not include remote devices in the All Devices pool. Symantec recommends that you create a separate device pool for the devices that are attached to a Remote Media Agent.

Question

Answer

The Remote Media Agent does not detect my attached device. What should I do?

First, ensure that Backup Exec for Windows Servers and the Remote Media Agent support your device.

You can find a list of compatible devices at the following URL:

http://entsupport.symantec.com/umi/V-269-2

If your device is listed on the Hardware Compatibility List, ensure that the operating system detects the device, and that the device is listed in /proc/scsi/scsi. If the operating system can detect the device, ensure that the device is listed in /etc/VRTSralus/Tildbg.txt. If the device is not listed, you must run modprobe sg from the command line to load the scsi generic device drivers.

My Backup Exec media server does not display the devices that are attached to my Remote Media Agent. What should I do?

Ensure that the Remote Media Agent is running.

Why don't my remote devices appear in the All Devices drive pool?

By default, Backup Exec does not include remote devices in the All Devices pool. Symantec recommends that you create a separate device pool for the devices that are attached to a Remote Media Agent.