Troubleshooting the offhost backup

Offhost backup requires that the VSS providers and the volumes that are to be transported are set up correctly. Not all arrays are supported with the Advanced Disk-based Option.

You can find a list of compatible devices at the following URL:

In order to troubleshoot offhost backup issues, Symantec recommends that you use the tools that are available from the VSS provider to verify the setup that is required for offhost backup.

The minimum setup requirements are as follows:

Other factors to consider are as follows:

Troubleshooting offhost backup issues depends to an extent on the VSS provider used for the snapshots, but the following setup issues that are common to all providers may cause offhost backup to fail: