Checking the job log when using the Advanced Open File Option

When a backup completes successfully while using the Advanced Open File Option (AOFO), information is displayed in the job log. Check the section Backup Set Detail Information in the job log to make sure that AOFO was used during the backup. If the backup included more than one volume, this information is repeated for each volume.

If AOFO fails on initialization, the backup still runs but the job is logged as Completed with Exceptions in the job log.

If AOFO fails during the backup of a device, that backup set is terminated and is reported as an error.

Note:

If a job that uses the Symantec Volume Snapshot Provider fails, an active image may remain on the computer. The active image may cause subsequent jobs to fail with an unknown error. If this occurs, restart the computer to clear the active image.